1. Where can I directly buy GoDaddy products at discounted prices? Are the products on the reseller website exactly the same as those on the GoDaddy website?
Answer: GoDaddy product purchase website: godaddy.ioe.cc. The products on the dealer's website are exactly the same as those on the official website. Some products are exclusive to the dealer and cannot be found on the official website. You can buy them directly on the dealer's website.
2. Why ioe's GoDaddy products are cheaper than the official website?
Answer: ioe is an authorized GoDaddy reseller, GoDaddy will provide a certain profit for the reseller, and we will directly share most of the profits to ioe users at preferential prices.
3. Who should I contact before and after the sale of GoDaddy products purchased at your godaddy.ioe.cc? What information to provide?
Answer: Business technical support purchased by godaddy.ioe.cc is the responsibility of GoDaddy. After you apply for the business, you will be asked to register an account. After logging in to the account, there will be a Customer # and PIN in the upper right corner of the web page. These two codes will be reported to the online customer service on the official website of GoDaddy.com to provide after-sales support.
4. What should I do if I purchase a GoDaddy product from you and need a refund?
Answer: Refunds can be handled by contacting GoDaddy.com online customer service.
5. Why are some products not seen on GoDaddy's official website, but are seen on your reseller platform?
Answer: Some GoDaddy products are only available to resellers, such as Microsoft 365 products, which are only available from resellers.
6. Who do I pay for the GoDaddy products I purchased at godaddy.ioe.cc?
Answer: Your payment for the corresponding product is paid directly to GoDaddy.
7. Can I transfer GoDaddy products I purchased at godaddy.ioe.cc to the GoDaddy official website?
Answer: We are sorry that GoDaddy itself does not support the business transfer of reseller account business.
8. Can I ask the online customer service of ioe.cc to provide technical support when I purchase GoDaddy products at godaddy.ioe.cc?
Answer: Sorry, because GoDaddy does not allow resellers to view customer business records, we cannot view your business and orders, so we cannot provide related support. But if you have pre-sales questions, we are happy to answer them. We recommend contacting GoDaddy Live Support directly, as they are available 24 hours and we are 12 hours.
9. Why can't I open the godaddy.ioe.cc website in China?
Answer: Sorry, this is due to the fact that China has blocked the IP of some data centers, and GoDaddy's reseller system is using these data centers, so it is not recommended for Chinese users to buy, because you cannot manage your products in China, unless The VPN you use solves this problem.
10. Why does GoDaddy get a 15% rebate for more than 5 Microsoft 365 Email Essentials customized versions, but no rebate for other products?
Answer: In order to encourage our members, we will return the profit directly to the user, you need to submit the sales support 30 days after purchasing the product, indicate the GoDaddy Customer Number and the order number, we will refund to your IOE account balance, the payment can be It is used for other product consumption, but cannot be withdrawn.
Because other products have very little profit, we can only provide product rebates for the customized version of Microsoft 365 Email Essentials 5 for the time being, and other products do not have this activity.
